Back in the bad old 1980s while working for bad old NatWest in England, I had a boss called Graham. Graham something; I forget his second name which is probably just as well.
He was a Yorkshireman, but that's not the point. Now I come to think of it, he was not your typical Yorkshireman as he was doing his level best not to mimic the interpersonal skills of Sir Geoffrey Boycott, that well known Yorkshire Insulter of the day.
Graham liked to think of himself as the Champion of the Customer. He used to organise Customer Forums - where you invite a dozen or so of your loyal customers to come and tell you what they really think of your
service - face to face.
Brave, and definitely pretty innovative for Financial Services in the late 80s when High Street banks and insurance companies still clung to the last shreds of institutional respectability. His peers probably thought he was a bit of a loony, but his heart was in the right place.