I had a little surprise last night.
Against my better judgement, I used Moonpig again, and to my surprise found they had refunded the cost of the items not delivered to Doris & Boris originally (see my 'Elton John was right' piece).
But I come back to communication - they didn't tell me they did that. And they still haven't said 'sorry'. If the mantra of Real Estate Agents is, "Location, location, location", for customer service it should be, "Communication, communication, communication".
#It's sad, so sad ... It's a sad, sad situation ... and it's getting more and more absurd#